Introduction and Company Details
1.1 Who We Are
Thomas Fort Plumbing is a professional plumbing, HVAC, and water damage restoration company serving Fort Myers, Florida, and surrounding communities in Southwest Florida. Founded in 1995 by master plumber Thomas Ford, we have grown into a 120-person team providing 24/7 emergency and scheduled services across Lee County.
| Detail | Information |
|---|---|
| Business Name | Thomas Fort Plumbing |
| Owner | Thomas Ford |
| Team Size | 120 skilled professionals |
| Website | emergencyplumbingfortmyersfl.com |
| Primary Contact Email | thomasfortplumbing@gmail.com |
| Phone Number | +1 (239) 525-4400 |
1.2 Business Location
We operate from Fort Myers, Florida, and primarily serve Lee County and surrounding areas across Southwest Florida. Our technicians travel in our fleet of 10 fully equipped service vans to neighborhoods throughout the region including Cape Coral, Bonita Springs, Estero, Sanibel, and beyond.
- Street Address: 1657 Menlo Rd, Fort Myers, FL 33901, United States
- County: Lee County
- Region: Southwest Florida
1.3 Scope of This Policy
This Privacy Policy applies to:
- Visits to emergencyplumbingfortmyersfl.com and related pages including /about/, /contact/, /services/, /service-areas/, /disclaimer/, /terms-conditions/, and /sitemap/
- Interactions with us by phone, email, contact forms, or in person at your Fort Myers or Lee County property
- Information collected when we schedule, dispatch, and complete plumbing, HVAC, drain, and water services at residential or commercial properties
It does not apply to third‑party websites, apps, or services we do not control, even if linked from our Site. Please review the privacy policies of any third-party sites you visit through links on our website.
Information We Collect
We group the information we collect into the categories below, consistent with widely recommended privacy‑policy formats — disclosing what data we collect, where it comes from, why we collect it, and who we share it with.
2.1 Data Categories, Examples & Purposes
Overview of Data We Collect
| Data Category | Examples | Main Purpose(s) |
|---|---|---|
| Contact Information | Name, phone, email | Respond to inquiries, provide quotes, schedule services |
| Service Location Data | Street address, city, ZIP, neighborhood | Route technicians, estimate jobs, perform on-site services |
| Service Details | Problem description, photos/videos | Diagnose issues, plan repairs, document work |
| Billing Information | Limited payment or invoice details | Process payments, manage invoices and records |
| Technical & Usage Data | IP address, browser, device, pages visited | Site security, analytics, UX improvement |
| Marketing & Cookie Data | Cookie IDs, ad IDs, campaign data | Local SEO, remarketing, performance measurement |
| Communications | Emails, form messages, call logs, reviews | Customer support, service history, quality control |
2.2 Information You Provide Directly
You may give us information when you call our office or 24/7 emergency line, submit a form on our Site, email us, or provide details to technicians on‑site during a service call across Fort Myers or nearby communities.
Typical information includes:
- Identity and contact: your name, phone number, email address
- Service property details: service address, city, ZIP code, neighborhood or community in the Fort Myers area
- Project or issue description: drain, water heater, slab leak, HVAC, remodeling, or water damage information; optional photos or videos
- Preferences and feedback: your communication preferences, reviews, and satisfaction feedback
2.3 Information Collected Automatically
When you access our Site, certain data may be collected automatically through your browser or device. This is common practice for small-business websites and helps us maintain security and improve your experience.
- Technical data: IP address, browser type, operating system, device type
- Usage data: pages visited, URLs clicked, time and date of visits, referring website, session duration
- Approximate location: based on IP address (e.g., Fort Myers, Cape Coral, or nearby Southwest Florida areas)
2.4 Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to improve your experience on our Site and measure the performance of our online presence for Fort Myers and Lee County plumbing and HVAC services.
- Remember your preferences and basic session information
- Analyze Site traffic and performance (e.g., via analytics tools)
- Support advertising and remarketing campaigns where applicable
You can manage cookies by adjusting browser settings or using third‑party opt‑out tools, though disabling cookies may affect some Site functions. See Section 13 for more on browser signals and tracking preferences.
How We Use Your Information
3.1 Service Delivery and Operations
We use your information to deliver the plumbing, HVAC, and water services you request across Fort Myers and Southwest Florida:
- Respond to inquiries and quote requests for all services
- Schedule appointments and dispatch technicians across Lee County
- Provide AC repair, water heater service, drain cleaning, hydro‑jetting, water damage restoration, and all other listed services
- Maintain service records and job history for your property
3.2 Customer Support and Communication
We may use your information to keep you informed and to provide quality service throughout your experience with our Fort Myers team:
- Send appointment confirmations, reminders, and service updates
- Follow up after service for quality assurance or additional recommendations
- Reply to questions submitted by phone, email, forms, or social media
3.3 Website, Marketing, and Local SEO
We may use aggregated and identifiable information (as applicable) to improve our digital presence and marketing for Fort Myers plumbing and HVAC services:
- Monitor Site performance, diagnose issues, and improve content
- Analyze which services and service area pages visitors access, to improve relevance
- Measure the effectiveness of online campaigns and special offers
These uses align with common small‑business website practices where analytics and basic marketing data are processed transparently and in proportion to the purpose.
3.4 Legal, Safety, and Compliance
- Comply with legal, tax, and regulatory obligations in Florida and the United States
- Respond to lawful requests, subpoenas, and court orders
- Protect our rights, property, personnel, customers, and the public
Legal Bases (for EEA/UK Visitors)
Although Thomas Fort Plumbing is U.S.‑based and primarily serves Fort Myers and Southwest Florida, visitors from the EEA or UK may have rights under GDPR‑style laws. The legal bases we may rely on are described below.
4.1 Legal Bases We May Rely On
- Contractual necessity: processing needed to provide requested services (e.g., scheduling a slab leak repair or AC replacement)
- Legitimate interests: such as improving services, preventing fraud, and securing our systems, balanced against your rights
- Consent: for certain marketing or cookie/advertising activities where required by applicable law
- Legal obligations: to meet statutory or regulatory requirements under U.S. and Florida law
How We Share Your Information
We do not sell your personal information. We may share necessary information only as described below to operate our business and deliver plumbing and HVAC services across Fort Myers and Lee County.
5.1 Service Providers and Vendors
We may share necessary information with trusted third-party providers who support our business operations:
- Website hosting and technical support providers
- Email, SMS, and communications platforms
- Customer management, scheduling, and invoicing tools
- Analytics and advertising platforms (for example, tools similar to Google Analytics or ad networks)
5.2 Technicians and Subcontractors
We may share service‑relevant details (name, address, service description) with:
- Our in‑house technicians traveling in our fleet of 10 service vans across Fort Myers and Southwest Florida
- Trusted subcontractors when needed to complete or support your service, who are bound to appropriate confidentiality obligations
5.3 Business Transfers
If Thomas Fort Plumbing is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, consistent with this Privacy Policy.
5.4 Legal, Safety, and Enforcement
We may disclose information when required by law or to protect people and property:
- To comply with laws, regulations, legal processes, or governmental requests
- To protect against fraud, security threats, or harm to people, property, or our business operations in Fort Myers
Data Retention
6.1 Retention Criteria
We retain personal information according to the following criteria, consistent with common business and legal standards:
- As long as needed to provide plumbing and HVAC services and maintain accurate business records
- For periods required by tax, accounting, or legal obligations under Florida and federal law
- As necessary to resolve disputes and enforce service agreements
When information is no longer required, we may delete it or de‑identify it so it can no longer reasonably identify you. To request deletion of your data, please see Section 8 — Your Rights.
Data Security
7.1 Safeguards We Use
We use reasonable physical, technical, and administrative safeguards designed to protect the information we collect and store, including secure hosting and restricted access where appropriate.
- Secure website hosting and encrypted data transmission where applicable
- Restricted internal access to customer data based on job function
- Physical and administrative controls at our Fort Myers business location
Important: No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information. If you have concerns about a potential security issue, please contact us immediately.