Please read these Terms carefully. By accessing or using the Thomas Fort Plumbing website, submitting a contact form, calling us, booking a service, or otherwise engaging with us, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our Website or Services.
Business Information
1.1 Company Details
| Item | Details |
|---|---|
| Business Name | Thomas Fort Plumbing |
| Owner | Thomas Ford |
| Website | https://emergencyplumbingfortmyersfl.com |
| Phone | +1 (239) 525-4400 |
| thomasfortplumbing@gmail.com | |
| Primary Location | 2350 McGregor Blvd, Fort Myers, FL 33901, United States |
| Mailing / Operational | 1657 Menlo Rd, Fort Myers, FL 33905, United States |
| County / Region | Lee County, Southwest Florida, United States of America |
1.2 Service Areas
We provide residential and commercial plumbing and HVAC services throughout Fort Myers and nearby communities in Lee County and Southwest Florida.
1.2.1 Nearby Cities and Towns
1.2.2 Neighborhoods and Communities (Fort Myers Area)
Acceptance of Terms
By using the Website, requesting a quote, scheduling a service, or engaging us in any way, you:
- Confirm that you are at least 18 years old or legally able to enter into binding contracts in your jurisdiction.
- Agree that these Terms, our Privacy Policy, and our Disclaimer (linked in the Website footer) govern your use of the Website and our Services.
- Agree that any written or electronic estimate, service order, invoice, or separate agreement you receive from us is read together with these Terms.
Business use: If you use our Services on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.
Scope of Services
3.1 Core Service Categories
We offer a full range of plumbing, HVAC, and related services, which may include:
- Residential and commercial plumbing repairs and installations — see our commercial plumbing services
- HVAC system repairs, replacements, and maintenance
- Drain and sewer services including drain cleaning, hydro-jetting, and sewer camera inspections
- Water heater, water filtration, and water softening solutions
- Bathroom and kitchen remodeling support — bathroom remodeling and kitchen remodeling
- Leak detection, slab leak services, and water damage restoration
3.1.1 Representative Service Types (Non-Exhaustive)
| Category | Example Services |
|---|---|
| Plumbing Fixtures | Faucets & sinks, toilets, bathtubs, showers, shower valves, walk-in tubs, tub-to-shower conversions |
| Piping & Lines | Pipe repiping, water line repair, sewer line repair, gas line repair |
| Water Quality & Heating | Water heaters (tank), tankless water heaters, water filtration, water softeners |
| Drain & Sewer | Drain cleaning, hydro-jetting, sewer camera inspection, septic tank cleaning & pumping |
| HVAC & Comfort | AC repair & replacement, ductless mini-split, furnaces, air handlers, heat pumps, HVAC systems |
| Detection & Restoration | Water leak detection, slab leak detection, water damage restoration |
3.2 No Guarantee of Availability
All Services are subject to technician availability, scheduling constraints, safety considerations, and our operational discretion. We reserve the right to refuse any job or service request.
Website Use and User Conduct
4.1 Permitted Use
You may use the Website solely to:
- Learn about our Services and service areas across Fort Myers and Lee County.
- Request quotes, schedule appointments, or contact us.
- Access helpful information about plumbing, HVAC, and related topics.
4.2 Prohibited Activities
You agree not to:
- Use the Website in violation of any applicable local, state, or federal law.
- Attempt to gain unauthorized access to the Website, servers, or networks.
- Use automated tools (scrapers, bots, crawlers) without our prior written consent.
- Submit false, misleading, or fraudulent information through any form or communication channel.
- Introduce malware, viruses, or harmful code, or interfere with the Website's operation.
We may suspend or terminate your access to the Website if we reasonably believe you have violated these Terms.
Online Requests, Estimates, and Bookings
5.1 Online Forms and Phone Requests
You can request service or information via:
- Website contact forms at emergencyplumbingfortmyersfl.com/contact/
- Phone calls and text messages — +1 (239) 525-4400
- Email at thomasfortplumbing@gmail.com
Information provided through these channels helps us offer preliminary estimates only and does not guarantee final pricing.
5.2 Non-Binding Estimates
- Any estimate given based on photos, descriptions, or remote information is an approximation only.
- Final pricing may change after an in-person inspection reveals additional conditions, code issues, or necessary work.
5.3 Confirmation of Bookings
A booking is considered confirmed when:
- We provide you with a confirmed date/time window, and
- You accept our estimate or service proposal verbally, electronically, or in writing (including SMS or email), or we arrive on-site and you authorize us to begin work.
Pricing, Fees, and Payment Terms
6.1 Pricing Components
Our pricing may include:
- Diagnostic or trip fees
- Flat-rate or fixed-price quotes for defined scopes
- Hourly labor rates, plus materials and parts
- After-hours, weekend, and emergency surcharges
- Permit, disposal, or inspection fees where applicable
6.1.1 Example Fee Structure (Illustrative)
| Item | Description |
|---|---|
| Diagnostic / Service Call Fee | Charged for on-site inspection and assessment of the issue |
| Standard Labor Rate | Applied per hour or per job, as quoted in your estimate |
| Emergency / After-Hours Surcharge | Additional percentage or fixed fee for urgent calls outside normal conditions |
| Materials & Parts | Billed at current pricing plus applicable taxes |
Note: Actual rates and amounts will be specified in your estimate, work order, or invoice.
6.2 Deposits
For certain jobs (e.g., remodels, repipes, large equipment installations):
- We may require a deposit before ordering materials or scheduling work.
- The required deposit amount and terms will be stated in your quote or agreement.
6.3 Payment Due Dates and Methods
Unless otherwise agreed:
- Payment is due in full upon completion of the job.
- We may accept cash, major credit/debit cards, and other methods (subject to change).
- For larger projects, staged payments may be required at agreed milestones.
6.4 Late Payments
If payment is not received when due, we may:
- Charge late fees and/or interest as allowed by law.
- Suspend or refuse future service until your account is current.
- Pursue collection, including reasonable collection costs and attorney's fees.
Changes in Scope, Additional Work, and Variations
7.1 Hidden Conditions
You acknowledge that plumbing and HVAC systems may have hidden or concealed issues (inside walls, under slabs, below ground). After we begin work, we may discover conditions that:
- Require additional labor or materials beyond the original estimate.
- Require code corrections, safety upgrades, or replacement of failing components.
This is particularly relevant for services such as slab leak detection, pipe repiping, and sewer line repair where conditions beneath slabs or underground are not visible until work begins.
7.2 Authorization of Variations
If additional work is needed:
- We will inform you of the situation and provide options whenever reasonably possible.
- Additional work will be charged at our current rates or under a revised estimate.
- Your verbal, electronic, or written approval authorizes us to proceed and bill for the variation.
Cancellations, Rescheduling, and No-Shows
8.1 Customer Cancellations
If you need to cancel or reschedule:
- Please notify us as soon as possible via phone or email.
- For same-day or emergency bookings, cancellation may incur a call-out or diagnostic fee if the technician is already en route or has arrived on-site.
8.2 Company Cancellations or Rescheduling
We may cancel or reschedule appointments due to:
- Severe weather or unsafe conditions
- Technician illness or emergencies
- Traffic incidents, natural disasters, or force majeure events
We will make reasonable efforts to contact you and reschedule promptly.
8.3 No-Shows
If no one is available to grant access during the agreed time window:
- We may charge a no-show fee or our minimum service call fee.
- Future appointments may require a deposit to secure the booking.
Customer Responsibilities
9.1 Property Access and Safety
You agree to:
- Provide safe, unobstructed access to the property and work areas for our technicians.
- Ensure that an adult (18+) is present to grant access and authorize work.
- Protect or move valuables and personal items away from the work area where feasible.
9.2 Disclosure of Hazards and Conditions
You must promptly disclose:
- Known hazards such as asbestos, mold, or structural instability.
- Previous unpermitted work or code violations you are aware of.
- Special conditions such as private buried lines or custom systems.
9.3 Underground Utilities and Special Installations
Where required by law or local practice, you are responsible for:
- Identifying or marking non-public underground services and special lines on your property.
- Coordinating any necessary utility locates (e.g., calling utility locating services) if required.
We are not responsible for damage to undocumented or undisclosed private lines or installations, except where prohibited by law.
Workmanship, Warranties, and Exclusions
10.1 Workmanship Standards
We aim to perform Services in a professional and workmanlike manner consistent with industry standards. Any specific workmanship warranty:
- Will be outlined on your estimate, invoice, or a separate written agreement.
- Is subject to proper use, normal wear and tear, and adherence to our recommendations.
10.2 Manufacturer Warranties
Where materials, fixtures, or equipment are covered by a manufacturer warranty:
- The manufacturer's terms will govern coverage and remedies.
- You may be required to contact the manufacturer directly.
- Labor to remove or reinstall warranty items may be chargeable unless otherwise stated.
10.3 Warranty Limitations and Voiding
Workmanship or other warranties may be limited or voided if:
- Others modify, alter, or repair the work without our authorization.
- Systems are misused, neglected, or not maintained as recommended.
- Damage results from accidents, acts of God, or circumstances beyond our control.
Limitation of Liability
Important: To the fullest extent permitted by law, the following limitations apply to all claims arising from your use of our Website or Services.
- Thomas Fort Plumbing, its owner, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including lost profits or business interruption) arising from or related to the Website or Services.
- Our total liability for any claim related to the Services or these Terms shall not exceed the amount you paid to us for the specific Service giving rise to the claim.
- Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Indemnification
You agree to indemnify and hold harmless Thomas Fort Plumbing, its owner, employees, contractors, and agents from any claims, damages, losses, and expenses (including reasonable attorney's fees) arising from:
- Your breach of these Terms or any other agreement with us.
- Your misuse of the Website or Services.
- Your failure to disclose known hazards or material conditions at the property.
- Claims by third parties arising out of work performed at your request, except where caused by our gross negligence or willful misconduct.
Intellectual Property Rights
13.1 Website Content
All content on the Website — including text, graphics, logos, icons, images, and layout — is owned by or licensed to Thomas Fort Plumbing and protected by applicable intellectual property laws.
You May:
- View, download, and print content solely for personal, non-commercial purposes related to evaluating or using our Services.
You May Not:
- Copy, reproduce, modify, republish, upload, post, transmit, or distribute Website content for commercial or public purposes without our prior written consent.
- Use our name, logo, or branding in a way that suggests endorsement or creates confusion.